Terms & Conditions

Last Updated: July 2026

Welcome to Pocket Wolf. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Pocket Wolf is a UK-based business offering premium pet food, natural treats, supplements, and carefully selected pet care products for dogs, cats, and other companion animals. Throughout these Terms & Conditions, “we”, “our”, and “us” refer to Pocket Wolf, while “you” and “your” refer to the customer or website user.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation of our website.

You must not:

Misuse the website
Introduce malicious software or viruses
Attempt to gain unauthorised access to our systems or networks

Orders

By placing an order, you confirm that all information you provide is accurate, complete, and up to date.

All orders are subject to:

Acceptance
Verification
Product availability

We reserve the right to refuse or cancel any order, including in cases of:

Pricing errors
Stock availability issues
Payment issues
Suspected fraudulent activity

Pricing

All prices displayed on our website are in Pound Sterling (£ GBP) and are subject to change without prior notice.

Where applicable, prices include Value Added Tax (VAT).

Delivery charges will be calculated and displayed during checkout before your order is confirmed.

Payment

Payment must be completed in full before an order is processed and dispatched.

We use secure payment providers to process transactions and do not store your payment card details.

Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only and may vary due to:

Courier delays
Weather conditions
Circumstances beyond our reasonable control

Risk in the goods passes to you upon successful delivery.

Ownership of products transfers to you once full payment has been received and the goods have been successfully delivered.

Product Use

Our products are intended only for the animal species specified on the product packaging and should always be used according to the feeding or usage instructions provided.

Please note:

Fresh drinking water should always be available.
New foods should be introduced gradually.
If your pet has allergies, medical conditions, or special dietary requirements, consult your veterinarian before introducing any new food, treat, or supplement.
Customers are responsible for ensuring products are suitable for their pet and should always review the ingredients and product information before purchase.

Returns

Due to food safety and hygiene regulations, opened or used consumable products cannot normally be returned unless they are:

Faulty
Damaged
Incorrectly supplied
Eligible for return under applicable UK consumer law

Please refer to our Refund & Returns Policy for full details.

Product Information

We make every effort to ensure that product descriptions, photographs, images, prices, nutritional information, and product availability are accurate.

However, occasional errors may occur.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.

Intellectual Property

All content on this website, including:

Logos
Branding
Photographs
Product descriptions
Graphics
Images
Text
Website design
Other materials

is the intellectual property of Pocket Wolf or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Pocket Wolf shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by law, including liability for:

Death or personal injury caused by negligence
Your statutory consumer rights

Force Majeure

Pocket Wolf shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Strikes
Transport disruption
Pandemics
Power failures
Supplier failures
Government action

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Pocket Wolf regarding your use of this website and the purchase of our products.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.