Privacy Policy

Last Updated: July 2026

Pocket Wolf (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us
  • Interact with our website

This information may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Payment information
  • Any details you choose to provide in your communications with us

We also automatically collect certain technical information when you visit our website, including your:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referral source
  • Browsing activity

This information helps us improve our website, analyse performance, and provide a better user experience.

How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate about your purchases
  • Respond to enquiries
  • Improve our products and services
  • Personalise your shopping experience
  • Prevent fraud
  • Comply with legal obligations
  • Send marketing communications where you have given your consent

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Cookies

Pocket Wolf uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Delivery partners
  • Website hosting providers
  • Analytics providers
  • Email marketing services

These third parties receive only the information necessary to perform their services and are required to protect your data.

If required by law, regulation, or legal process, we may disclose your personal information to government authorities or other authorised parties.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is intended for a general audience. If you are under 18 years of age, purchases should be made with the involvement of a parent or legal guardian.

Your Rights

Under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your personal data in a portable format

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Contact Us

If you would like to access, update, or delete your personal information, or if you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: pocketwolf.uk@gmail.com

Registered Address

Pocket Wolf
HQ Atlantic House
18–22 Hamilton Street
Birkenhead
CH41 1AL
United Kingdom

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the Last Updated date at the top of this Privacy Policy will be revised accordingly.